Presentation for #TFT12 - Sensible Service Management: Mistakes are just learning opportunities.
If you don't make mistakes then you probably aren't trying hard enough! Take the opportunity to learn from some common mistakes that I, and many others before and after me, have made...then you can go on to make your own new ones! In this presentation there are no silly questions...the only mistake you can make here is not asking them. Come and hear some basic common sense, which is often not as common as it should be.
This presentation is from our ground-breaking 24 hour global virtual conference, "Tomorrow's IT Service Future Today" otherwise known as #TFT12. Find all the resulting videos in the '#TFT12 Tomorrow's IT Service Future Today' playlist.
We're already planning #TFT13 - submit to speak at http://list.ly/2OV
See Kirstie's TFT speaker Pinterest board: http://pinterest.com/servicedesk/kirstie-magowan/