A Portfolio Approach to Organisational Change.
This innovative new framework will ensure that your service management changes are successfully embedded into the fabric of your organisation. Do not become a statistic - 70% of organisational changes fail. Why? Because most of the guidance tells you what you need to do, but not how to do it. This framework is the 'how'.

See Karen's TFT speaker Pinterest board: pinterest.com/servicedesk/karen-ferris/

This presentation is from our ground-breaking 24 hour global virtual conference, "Tomorrow's IT Service Future Today" otherwise known as #TFT12. Find all the resulting videos in the '#TFT12 Tomorrow's IT Service Future Today' playlist.

We're already planning #TFT13 - submit to speak at list.ly/2OV

Loading more stuff…

Hmm…it looks like things are taking a while to load. Try again?

Loading videos…