Half a year also have an end
What happens at the Top of the world related to IT Service Management.
Top of the world edition (TOW) December 2012
HOSTS Episode 9: Daniel Billing, Harry Repo, Aale Roos, Michael Imhoff Nielsen
TFT12 - youtube recordings
ITSMF Estonia - Kaimar Karu
IBC ticketing event12-13 feb Stockholm
Service desk fourm 2013 - Stockholm
Book tip 1: Designing and transforming IT organizations
Book tip 2: SM Method by Jan van Bon
Stats TOW: total Soundcloud DL: 360 ; Most popular: EP 1 , 2nd most popular: EP 7totally 374 min recorded.
what's up for 2013?
Michael - Structure and organization will most likely change. more framework comes in play
Harry - Social medias will breake down more walls between the IT and Business, more tool projects, Reclaim financial management, Software Asset Management expanding.
Daniel - Increased collaboration as world is getting smaller