This Rocket Matter Webinar explains how to turn an exceptional client experience into a true competitive advantage for your law firm from bestselling business author, keynote speaker, and consultant Micah Solomon.

Micah Solomon (micahsolomon.com) is a professional business keynote speaker, bestselling author, and a consultant to law firms and the legal community, corporations, and not for profits on customer service, marketing, and company culture. He has been termed by the Financial Post a “new guru of customer service excellence.” An entrepreneur and business leader, he authored the new business bestseller, High-Tech, High-Touch Customer Service, as well as the earlier book Exceptional Service, Exceptional Profit. His expertise has been featured in Fast Company, Inc. Magazine, Bloomberg BusinessWeek, CNBC, Forbes.com, and elsewhere, and he created and helms the “College of the Customer” website.

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