Learn how to implement and optimize call monitoring in your dealership.
Attendees will learn the importance of having a call monitoring solution in the dealership that will help improve the way incoming phone calls are being handled. This session will focus on the following:
• How many calls to listen to per day
• What to look for in the calls
• Create weekly team training sessions reviewing calls
• Learn to improve phone processes based on monitoring results
• Create a positive team environment using these practices while building a stronger team