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Accompanying slides: slidesha.re/19fmTTk
To purchase the book: http://bit.ly/VSMbk
Being lean isn’t just reserved for Manufacturing processes - information-intensive operations such as Service and Knowledge processes have the ability to be lean too – let us show you how! Join iGrafx and our special guest Karen Martin, of the Karen Martin Group, and get the scoop on applying Value Stream Mapping, a critical tool in Lean transformation, in Office and Service environments.
- The key differences between Manufacturing and Office/Service Value Stream Maps
- The process of Value Stream Mapping in Office and Service environments
- Common wastes in Office and Service environments and goals for future state planning
- Digitally capturing, sharing, and storing Value Stream Maps