In this webcast Jeff Rumburg, Managing Partner at MetricNet, will discuss what it means to be a Strategic Support organization, and provide case study examples of support organizations that operate in a Strategic Support Paradigm.
Attendees of this webcast will learn:
• Three Sources of Leverage in a Strategic Support Organization
• Two Metrics to Measure Your Progress Towards Strategic Significance
• Key Success Factors for Achieving Strategic Enlightenment
• Benchmarking Results from Strategic Support Organizations
MetricNet is the leading source of online benchmarks, scorecards, and performance metrics for Information Technology (IT) and Call Center Professionals worldwide. Our mission is to provide you with the benchmarks you need to run your business more effectively.
MetricNet is committed to making the benchmarking process quick and easy for its customers. We have pioneered a number of innovative techniques to ensure that you receive fast, accurate benchmarks, with a minimum of time and effort.
Download a sample Benchmarking Report here: http://goo.gl/SJ6Gz
Purchase your Desktop Support Benchmark here: http://goo.gl/yRXBO