In this video, executive coach and speaker Mary Key discusses emotional intelligence and how it impacts the workplace.
Emotional intelligence (EI) is the capacity for recognizing our own feelings and those of others, for motivating ourselves, and for managing emotions effectively in ourselves and with others. It describes the behaviors that sustain people in challenging roles, or as their careers become more demanding, and it captures the qualities that help people deal effectively with growth and change.
Here are five things you can do to enhance your EI:
1. Stay present in conversations and ask more questions than give advice or direction
2. Practice empathy by asking yourself, “If I were this person, how might I be feeling and why?”
3. Be aware of your communication style and realize that some of us are more task focused while others more people focused. Pacing the conversation to the style of who you are communicating with can help the other person feel more in tune with you.
4. When you feel yourself getting upset or like you are getting overly demanding, take a breath, pause and re-think what you’re about to say or do.
5. Read up on EI and get feedback on yours so that you can work on developing it. Unlike IQ, EI is developable.
For more on 360 degree or individual assessments of EI, please visit keyassociatesinc.com
or call 813-831-9500