Did you know that 60% of Canadians and 88% of seniors are not health literate? This impacts how well patients understand and evaluate instructions, advice and services. Health care professionals can help improve these figures by ensuring they communicate health information effectively through the use of plain language.
Plain language isn’t about dumbing down how you write or talk. It includes words, tone, font size and simple document design strategies that are appropriate for the person or people you are speaking with.And that’s why it’s also important for health care professionals to use plain language when communicating with each other. It’s easy to forget that interdisciplinary team members may not know our jargon or share the same level of specialized knowledge.
At this Quality Café webinar, filmed on May 29, 2013, participants learned about research, tips and resources that can help you better communicate with patients, your colleagues, and the public.
About the Quality Café
The Quality Café is a free one-hour lunch and learn series that takes place on the 3rd Wednesday of every month at 1200 PT. Each Café features a new guest and topic related to improving quality of care.
Are you passionate about improving how health care is delivered? Come to Quality Café! We invite all health care professionals, patients, organizations, and educators to join our online conversation. Register for upcoming webinars at bcpsqc.ca/learning/quality-cafe/