Wouldn't it be wonderful if your case management system was seamlessly integrated with your online intake, telephones, volunteer management and knowledge management systems? This session focuses on innovative ways that programs are currently integrating their case management systems with other office systems. Presenters will discuss current projects to integrate their CMS with desk and mobile phones, call centers, SharePoint, and online intake. The panel also focuses on future integrations what would be beneficial to the legal services community.
Presenters: Alison Paul, Montana Legal Services Association; William Guyton, Legal Services Alabama; Sue Encherman, Northwest Justice Project; IV Ashton, PS Technologies, Inc.