Originally presented Wednesday, November 9 at 1 p.m. with Jamie Matczak presenting. Jamie is the continuing education, youth and public information coordinator for the Nicolet Federated Library System. She is also an adjunct instructor for Lakeland College in "Business and Professional Rhetoric," a course required of all accounting, business and marketing majors.

Whether you are sending out a staff memo or emailing your grandmother, solid, written communication is key to getting your message across. We are writing, tweeting, instant messaging and texting more than ever. Join in for a fun, interactive webinar where you will learn tips and tricks to improve your written communication!

In this webinar, we will discuss:

- Why you should use short, familiar words
- Why you should avoid acronyms, sexist language, negative words and "rubber stamps"
- How to write "stronger"
- How to convey "bad news" (there is a right way to do this!)
- Good email and text messaging etiquette

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