Building on the notion of operational excellence drives profitability and competitive advantage, this session will provide insight into a tool kit to benchmark “operational maturity”. Organizations with high operations maturity align people, process, technology and culture to achieve best in class performance. How do you know your organization’s operational maturity level? Where do you stack up against other agencies? This webinar will introduce you an operational maturity matrix that will provide you with the tools to evaluate and improve your operational effectiveness.

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