Managing issues is one of the essential components of a project manager’s role. Successful project management, after all, isn't about whether or not we have issues arise on our project – it’s about how we respond to them when they occur.
Problems arise on projects, and they need to be addressed. Sadly, the way that issues are responded to is not always the most effective. We are hardwired to respond, but in ways that can make it harder rather than easier to resolve. Our team members, our sponsors and us as project managers all have tendencies and patterns of response. Understanding, anticipating and being able to shape these patterns is key to becoming a more successful project manager.
Join Mark Mullaly as he explores the human side of issue management. You’ll learn the negative patterns of behaviour that can undermine issue management, be able to recognize the patterns as they emerge and develop strategies to address them more proactively and positively. You won’t avoid issues on your projects, but you may not dread them quite as much either.