Knowing your product isn't enough to get ahead in the competitive broking world. Brokers must also be able to put clients at ease and convey their professionalism from the second they walk into a meeting.
NIBA has recently teamed up with Vero to run a series of presentation skills workshops for young insurance professionals in NSW but brokers of all ages can benefit from brushing up on their skills.
This week, NIBATV caught up with Nikki Heald about the four principles every broker should keep in mind. She is one of a host of business coaches who will be running workshops on the topic at the NIBA Convention.