Qualified Interpreting for Quality Health Care: A Training Video for Clinical Staff on How to Work with Interpreters was produced by the Health Care Interpreter Network (hcin.org) and Kaiser Permanente, in conjunction with Casa Madre Films.
This 19-minute video covers topics such as:
* Why it is important to use a qualified interpreter instead of “getting by” with hand gestures and limited second-language skills
* Key protocols for language interpreting, such as confidentiality and first-person interpreting
* Cultural considerations
* Tips for using remote interpreters (telephonic and video)
Production and distribution of the video was funded by Kaiser Permanente Community Benefit.
To obtain a copy of this video on DVD (captions available), contact:
Health Care Interpreter Network
6400 Hollis St.
Emeryville CA 94608