We're in business because of and for our customers. And that's why an exceptional customer experience should be at the heart of every business!
But the foundation of every outstanding customer experience is the company's culture.
In this episode of the CX Education podcast, our host Heather Share welcomes Annette Franz, the Founder and CEO of CX Journey Inc. They talk about how technology has impacted customer experience, why culture is the foundation for everything in your company, including CX, and the benefits of automation in business.
