This webinar is part of a series of monthly webinars from ICAEW. These are designed for students studying the ACA qualification from ICAEW. The series focuses on subjects which relate to professional development.

This webinar was first broadcast on 19 September 2013 and was presented by Jennifer MacKay of Jump Training and Development.

Learn tactics to manage the people you work with. This is a hot topic but one that is often misunderstood. Managing your manager is about fostering a mutually beneficial relationship based on customised communication. In this professional development training from ICAEW, we talk about:

> What do we mean by managing upwards and laterally?
> Tips for managing managers, clients and colleagues
> Tactics for managing workload and expectations.
> We have a Q&A with presenter Jennifer MacKay.

For more about ICAEW, visit

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