Anand Chitnis, GP and Chair, Solihull CCG, shares how the CCG has developed a person-centred narrative for ‘Jack and Eileen’, which has resulted in a greater focus on patient outcomes.

The big enablers to integrating care have been bringing patients on board - being clear that the strategy at its highest level is about the outcomes for patients, improving their quality of care and experience of using health and social care services.

According to Anand, the key to joining up care is ensuring leaders at all levels of the organisation are engaged, upskilling the workforce to understand the real principles of integrated care, and better communicating the benefits to the public.

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