How can public services offer more and better ways to respond to the challenges we face? In the past governments have been responsible for some of the most transformative social innovations in our collective memory – public education and public health being top of mind. However, the conditions that produced those innovations has drastically changed, and so has our expectations and relationship with government and public services.
Around the world citizens and governments are engaging in new forms of dialogue, convening in new solutions-seeking spaces and establishing a new normal for public service action and delivery. Governments are recognizing the resources that citizens already have, and delivering services with rather than for service users, their families and their neighbours.
To talk through the opportunities, the challenges and the vision for what’s possible when public sector innovation meets social innovation is Molly Harrington, Policy and Research Division Assistant Deputy Minister in British Columbia and Co-Chair of BC Partners for Social Impact.