CRM systems have revolutionized the way organizations initiate, support and maintain strong customer relationships. Applications such as Microsoft Dynamics CRM, are empowering companies with the promise of “one-stop shopping” for all the information needed to market, sell and support products and services more effectively. Yet for many organizations, customer data is created, indexed and stored in a multitude of enterprise systems – each of which extend beyond the virtual CRM walls.
Given this dynamic, how can organizations maximize visibility and on-demand access to key customer-specific documents and data, while delivering on the promise of a single, comprehensive CRM interface?
In this 30-minute webinar, Bottomline’s experts will discuss why Microsoft SharePoint is the critical missing link between Dynamics CRM and other key enterprise data sources, enabling users to increase document management efficiency and realize complete visibility across the customer lifecycle.