Cognia’s CTO, Andrew Dunn, gave demonstration of Cognia’s new services at the launch of Cognia Mobile, attended by representatives from a number of sectors.
Cognia Mobile is the roam anywhere, record anywhere mobile network service, ensuring FCA/ Dodd-Frank-compliant, centrally controlled recording even when users roam onto non-CAMEL networks. Using Cognia Mobile, both voice and SMS can be recorded in any location, for any device.
This unique service combines with Cognia’s new speech and data analytics tools to fundamentally transform the process of compliance and quality monitoring, making it quick and easy to find and act on the calls that matter.
Highlights of the event included:
- An insight into the controls used to ensure full recording, even in the non-CAMEL locations where this is not normally possible.
- Information about services such as break-in break-out messaging, flexible pricing plans and number porting, available as part of Cognia Mobile.
- A live demonstration of Cognia's new speech analytics tools, including a look at a 'search pack', and automatic tagging and alerting.
To find out more about Cognia Mobile, contact firstname.lastname@example.org or call +44 20 3301 2915.