Passenger Focus has launched a tool to open up our National Passenger Survey, allowing you to search for satisfaction ratings for your train service going back over a period of time. It will also allow you to explore the complaint appeals we have received for each train company. You can share your findings on various social media outlets.
This video is a quick overview of how to use the tool (found here: data.passengerfocus.org.uk/train/complaints/tocs/).
For more info, please visit our website: passengerfocus.org.uk/our-open-data