There's nothing like healthy competition. And monitoring the way your competitors do business and approach their customers can make you a stronger player.
But if you want to stay on top of the game, sometimes you need to look beyond your competition. In this episode of CX Education, our host Sunny Dhami welcomes Bill Eveleth, the COO/CFO of GoLive. They talk about the importance of staying ahead of the competition, why text messaging is still an effective communication channel and the benefits of creating a high-quality customer experience.
