Where the Heart Is focuses on issues in homelessness such as stereotypes, barriers to housing and the nature of home. The film listens to a diverse group of people, spanning two counties, two years, and multiple generations. It takes into account experiences of the homeless and volunteers who have worked with them for over a decade. The seven homeless individuals featured in this film fall under the definition of "chronic homelessness." Where the Heart Is complicates often-simplified assumptions about homelessness and the people who find themselves living on the street.