Does listening still matter in a world where most communication happens online and asynchronously? The answer is a resounding yes! Surveys of customers and employees alike continue to link increased loyalty, engagement, and satisfaction with "feeling heard." And leaders, managers, and professionals who are perceived as good listeners tend to enjoy higher approval ratings and better performance reviews. But just how do you prove you're listening in a digital workplace? And how do you make the time and maintain the focus to listen in an environment that is more cluttered with distractions than ever?
Join author and organizational development specialist Laurie Ribble Libove for an hour-long webinar where she'll discuss practical techniques for listening to your customers, colleagues, employees, and bosses whether they're talking, blogging, posting, or Yelping.
What You Will Learn
- The rewards of being a good listener
- How listening online differs from listening in person
- The internal work of listening: managing multi-tasking and distractions
- How to prove you're listening in a digital workplace
- How to create a culture of listening in your organization
Who Should Attend
- Business Owners
- Customer Service Professionals
- New College Grads
About the Presenter
Laurie Ribble Libove is a specialist in strategic human resource management and organizational development. She earned a M.S. from the School of Management and Labor Relations at Rutgers University and a B.S. in Economics from the Wharton School of Business at the University of Pennsylvania. Prior to joining Napa Valley College in 2009, Laurie was a Visiting Lecturer at the Haas School of Business, University of California - Berkeley and an Instructor in the MBA program at Dominican University of California. Her publication credits include training tools on change management, visionary leadership, team trust, and listening.
Original Air Date 12/11/2013