Clients tend to think of research as a "one and done" activity however lean/agile product development benefits from a continuous research cycle. How do you keep the team focused both on delivering AND continuing to learn during the course of a project? The answer: experiment stories!
Jeff is the author of Lean UX: Applying lean principles to improve user experience (O'Reilly, 2013) - leanuxbook.com - and is a principal in Neo's (neo.com) NYC office. He speaks and teaches regularly on the topics of lean, agile and ux as well as cultures of innovation. Follow Jeff on Twitter - @jboogie .