George is the operations manager of Joystay-Inn. His job is to keep track of regular and unexpected maintenance issues every day.
Daily, his housekeeping staff fills paper-checklists after each room is cleaned. These forms are sent to the maintenance staff to fix any issues like blown bulbs, broken glasses, stained carpets, or dripping showers, but those issues usually don’t get solved before the end of the day or even next day.
George has been seeing a burned light in the pool area for the last couple of weeks, but he keeps forgetting reporting it to maintenance, and the light has not yet been replaced.
George returns to his office where stacks of housekeeping and maintenance reports are piled on his desk, waiting for him.
His work was a nightmare.
Until George found VisiTrack.
With VisiTrack, George converted all paper forms into mobile forms in minutes. His staff now fills and signs all paper-work in their new Android devices.
Using RFID tags, the housekeeping staff fills a form once they finish cleaning a room, and notifies all maintenance requirements automatically to the Maintenance Manager. They can even take pictures to document the issues clearly.
These forms are automatically submitted to VisiTrack’s web site where George can see them in Real Time from his office. Now he knows which rooms are being cleaned, the time spent cleaning each room, and if there are any issues to solve. Keeping track of maintenance issues is now a breeze.
George controls efficiently all the operation just by checking in his office computer. He can see what needs to be done and when things get done, including the time, signature of the employee and pictures before and after.
VisiTrack: real solutions in real time.