We’re back in black (on our new set) and giving a shot at our first series: "Difficult Customers."
We walk through some key steps to love your customers instead of despising them. Key Points:
1. Empower employees to solve problems
2. Start by saying: “I will do everything I can to solve your problem.”
3. Listen: the customer will eventually help you come up with the solution
Tweet (or Moo): Try stepping into your customer's shoes before lassoing them into your
Question of Day: "Tell us about a difficult customer who became one of your biggest FANS!"
For more info on this topic, check out:
Articles: http://bit.ly/19WOxcW , onforb.es/1lnug4f , http://bit.ly/18FpURo ,
Brilliant Minds: @HelpScout, @Aileron_org, @fbsmallbiz, @BNDarticles
Oh, can’t forget our boy Mike the Video Guy! Find him at: