This explainer video is based on the real results that unfolded for a large federal government department that switched from the way everyone else forecasts to SCO. Over a five year period, callers waited longer and longer despite the having hired more staff every year. The day they scheduled to the SCO forecast, they discovered that they had the right number of agents all along. Their long wait times evaporated. You don’t need more agents! You just need to time them using a forecast that understands everything. With SCO every second-by-second event that unfolds in your call center is interpreted flawlessly. You get amazing forecasts, amazing improvements and all the credit you deserve.