21st-century IT approaches such as Cloud Computing, DevOps, and Continuous Delivery drive dramatic shifts in the roles, perspectives, and skill sets of QA Engineers. They must become software engineers in their own right. At the same time, they need the ability to understand and validate operational concerns such as security, scalability, resilience, etc. In a software-as-service world, QA's ultimate job is to help IT organizations understand the customer's job-to-be-done and ensure they satisfy customers' needs for deliverability and serviceability. This talk will provide an introduction to the new role of QA. It will describe new testing tools, techniques, and mindsets. It will also explore ways that QA can help connect development and operations more directly to the business and to the customer.

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