At 211º water is hot. At 212º, it boils. And with boiling water, comes steam. And steam can power a locomotive. The one extra degree makes the difference. This simple analogy reflects the ultimate definition of excellence. Because it’s the one extra degree of effort, in business and life, that can separate the good from the great.
212º Service covers the 10 rules for creating a top notch service culture that any type and any size business can employ to take their service culture to the extra degree.