What is service design? How is it different from interaction design? Or isn't it? As an interaction designer with service design education and experience, I will offer my insights into what role interaction designers have in this emerging area of design.
Jamin Hegeman is a senior designer at Nokia Design in San Francisco, where he works across the Nokia organization to define new services, experiences, and business opportunities. His 13 years of experience includes being a journalist, editor, web developer, interaction designer, teacher, and business owner. He has a masters in design with a focus on interaction design form Carnegie Mellon University, and a degree in poetry writing from the University of Pittsburgh. Jamin has been on the Service Design Network planning board for the 2008 and 2009 conferences.