One of the first things I did after the VA story broke was call the VA's phone number for health care information. At once, I entered a Kafkaesque world of confusing phone options and recorded web addresses I was supposed to visit instead of calling on the phone. ("Just go to 'V-A dot gov forward slash health benefits forward slash cost forward slash inquiry forward slash we're about to hang up on you dot html.'") You can read more on my website . . .