Convergent provide solutions which help client’s bridge relationships with customers through enhanced, unified communication. Our mission is to deliver customer care programs that enhance brand equity and maximize the customer experience. Convergent currently operates eight contact centers of excellence. Our centers are strategically located with careful consideration placed on geographic time zone coverage and skilled and competitive labor availability. We deploy specialists who are specifically trained and dedicated to individual client portfolios. Convergent offers multi-channel platform solutions; voice, chat, e-mail and back office services that are compliant and continually measured for quality. Convergent Outsourcing specializes and serves selected verticals; Utility, Telecommunications, eCommerce and Retail.