This was one of the highlights of Gov20LA. On February 6, 2010, Craig Newmark, the founder of Craigslist was kind enough to stop by Gov20LA after a lengthy trip to Europe. He shared his visions of customer service and how Government can benefit from the private Sector. In this Craig discusses how the VA needs more help and how good customer service can benefit Government Agencies. Thanks Craig for contributing such a major portion of Gov20LA!