With President Obama in office, government agencies are opening their agencies, date, and mission to the public like never before. success hinges on making 305 million US residents feel welcome and engaged. Come learn what's happening with Gov 2.0 and how you can contribute and shape the experience.
KATE WALSER-CX INSIGHTS
Kate Walser became a user experience designer in 1997. Since then, she's talked with and observed audiences from lower-literacy, rural patients to business professionals and high-wealth consumers to understand what their users want and design Web sites and software that make sense to users and engage them. Her work has received awards, including eHealthcare and Government Trailblazer awards. She's presented at conferences including Social Media for Government. The New New Internet Conference, Usability Professional's Association (UPA) International, and the Internet Security Conference. Kate established and led Usability Centers for Excellence at SRA International and American Management Systems, before starting a consulting division focused on customer experiences, CX Insights, at Tritus Technologies. She serves on several advisory boards, including the DC chapter for the Usability Professionals' Association (UPA_DC) and the Section 508 refresh federal advisory committee.