Cox Enterprises is a leading communication, media, and automotive service company. With more than $15 billion in revenue and 50,000 employees, help desk services over 178,000 requests in a year. Vic Chandar, Senior Manager at Cox Enterprises, is responsible for the Customer Support Center, the Network Operations Center, and the Client Support Group.
Watch this video to learn from Mr. Chandar how Cox Enterprises uses Avatier's enterprise password management system, Password Station, to reduce the high volume of help desk calls. By offering Avatier's self-service password reset and password management tools at Cox, Password Station increases employee satisfaction while making IT operations more efficient.