Indi was hosted by UX Lausanne 2014.
There are many kinds of empathy: emotional empathy, mirror neurons, empathic concern, personal distress, self empathy, and cognitive empathy. There are also many uses for empathy: to help/relieve, to persuade, to change someone's mind, to better support a person, etc. When you say you are using empathy in your work, you probably mean something different than another person does. So. If you have a better understanding of all these definitions, you'll be better able to reach for the right tool at the right moment. Moreover, you'll be able to understand the differences between what decision-makers need in order to face risk. You'll be able to articulate the role empathy plays in the post-industrial creative age.
UX Lausanne - Creating delightful User Experiences
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