IT Help Desk (Tier 1 Support)

Are you interested in changing the course of an industry?

Join our Amazing Roma Marketing Team today!

This position is responsible for providing WOW service to our amazing Roma team!

Duties and Responsibilities

Able to identify and organize tickets according to priority.
Ensure once tickets are resolved they are closed off.
Update and maintain company contacts.
Sets and loads computer equipment with required items and prepares computer equipment for operation.
Operates computer for purpose of providing information to requesting team members.
Troubleshoots minor equipment malfunctions and corrects them as directed by computer operation manuals, or leader.
Performs task necessary to prepare computer-provided information for delivery to requesting team members.
Able to react to change productively and handle other essential task as assigned.
Performs task necessary to prepare computer-provided information for delivery to requesting team members.
Provide on call support when required (Stat Holidays, after hours etc.,).
Maintain a current inventory of all IT Assets utilizing the tools provided.
Assist with server deployment and configurations (Windows Server 2008R2 and above).
Assist / Implement Network configurations on corporate infrastructure.
Strong aptitude in O.S. Repairs, virus removal, hardware, troubleshoot, upgrades.
Sets up and operates computer and machinery peripheral to computer for purpose of providing information to requesting clients.
Other tasks as assigned.

Qualifications

The successful candidate will have a minimum of 3 years of help desk experience.
College or University degree
Able to identify and organize tickets according to priority.
Excellent communication and interpersonal skills
Time management skills
Ability to consistently meet all deadlines
Work in a fast-paced and dynamic environment
Work requires knowledge of computer logic and methodology to run computer systems.

Reporting to: Godfather of IT

To Apply: Interested candidates who believe they Move, Inspire and Wow are invited to submit their resume online to: hr@romamoulding.com. Please know that only selected candidates will be contacted by Roma.

Visit our website @ romamoulding.com

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