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  1. Patrick Quattlebaum // Managing Director at Adaptive Path // Everything You Always Wanted to Know About SX

    29:06

    from Adaptive Path Added 101 3 0

    "If you would ask ten people what service design is, you would end up with eleven different answers––at least." -Marc Stickdorn Service Design is a dynamic field being pulled…

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    • John Yesko // Sr. Director of Online Customer Experience at Walgreens // At the Corner of Digital and Retail

      27:53

      from Adaptive Path Added 111 2 0

      Walgreens has been practicing its own brand of service design since 1901, but today looks very different from the traditional corner drugstore. The customer experience now includes refilling prescriptions…

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      • Chris Pacione // CEO at LUMA Institute // A Taxonomy of Innovation

        34:07

        from Adaptive Path Added 407 4 0

        As service designers, you are probably familiar with several tools and techniques that you and your teams can employ in your work. Techniques like interviewing, service blueprint and brainstorming…

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        • Erik Flowers // Principal Service Experience Designer at Intuit // A Service Design Odyssey

          30:00

          from Adaptive Path Added 357 3 0

          As Intuit's first bona fide service experience designer, I’m on an odyssey to build a service design practice from scratch. Before I could dive into the application of service design, I…

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          • Chelsea Mauldin // Executive Director at Public Policy Lab // Doing Right by the People

            26:11

            from Adaptive Path Added 110 1 0

            Policymakers and nonprofit leaders are increasingly interested in working with designers to help create public policy and deliver social services. Meanwhile, at any given time, 15% of the American…

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            • Denise Jacobs // Principal & Creativity Evangelist at A Creative Dose // Keynote: The Creativity (R)Evolution

              58:39

              from Adaptive Path Added 1,974 12 0

              We are incessantly, almost compulsively drawn to gatherings of intelligent, creative people. While we are looking to learn ways to change our professional and personal lives for the better, on a deeper…

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              • UX Week 2014 | Ryan Gantz | Designing for Media is Messy: A Feature, Not A Bug

                33:12

                from Adaptive Path Added 790 19 1

                At Vox Media we try to create engaging digital experiences: lighthearted journalism, interactive, responsive longform pieces, elegant integrated advertising, beautiful videos, and fun community spaces.…

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                • Meara O'Reilly // Artist-in-residence at Exploratorium // Rhythm Necklaces

                  17:00

                  from Adaptive Path Added 241 4 0

                  Rhythm necklaces are circular representations of repeating or structural patterns. They've been applied in fields as varied as Crystallography, Radio Astronomy, Nuclear Physics, and Ethnomusicology.…

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                  • UX Week 2014 | David Cutler | The Architecture of Human Experience

                    23:43

                    from Adaptive Path Added 610 6 0

                    The built environment is the ultimate platform for human experience. No matter which social network we frequent or which software we use, we are all logging on from real, physical space – our…

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                    • UX Week 2014 | Andrew Mayfield | Five Short Stories from Five Years Designing for Designers

                      22:30

                      from Adaptive Path Added 293 9 1

                      In my 5 years as CEO and Product Manager at Optimal Workshop, we've built a product suite that helps researchers and designers make evidence-based decisions. I'll share a few tales that…

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                      • UX Week 2014 | Boon Sheridan | One Piece at a Time

                        25:09

                        from Adaptive Path Added 272 8 0

                        Whether you're drowning in data or struggling for insights the hardest thing can be getting a project out of the gate. (Not to mention getting to the middle of a project and having to reset plans…

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                        • UX Week 2014 | Andy Polaine | Designing Multichannel Services for Lives Beyond the Screen

                          32:21

                          from Adaptive Path Added 590 14 0

                          We instantly recognise the design quality of an iPhone or a Mercedes, but why are so many services such poor experiences, even though many of their parts are well-designed? Usually it is because the…

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