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  1. Kristin Hughes // Designing Synchronous Health Services // Service Experience Conference 2016


    from Adaptive Path Added 90 2 0

    Designing Synchronous Health Services: Gaining Consensus and Understanding For Sustainable Living Kristin Hughes, designer and educator, works with members of at-risk communities to address complex…

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    • Ruth Schmidt // The Power of Positive Friction // Service Experience Conference2016


      from Adaptive Path Added 805 0 0

      While behavioral economics applied to user-centered design is already increasingly seen as a valuable lens for developing solutions for consumers, the same lens turned internally—that is, on…

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      • Charu Juneja // Designing a Model City of Health in Austin // Service Experience Conference 2016


        from Adaptive Path Added 108 1 0

        Charu Juneja is a Director of Business and Behavioral Design at the Design Institute for Health (DIH), a collaboration between the new Dell Medical School and the College of Fine Arts at the University…

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        • Monica Weiler, Ph.D. // Solving Complex Problems with Customized Co-Design Tools // Service Experience Conference 2016


          from Adaptive Path Added 201 3 0

          As services grow in complexity and wicked problems surface, co-creation and participatory design approaches have emerged as powerful ways to tackle design challenges. There are standard co-creation…

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          • Linn Vizard // There’s a Map For That! The Designer’s Cartography of Complexity // Service Experience Conference 2016


            from Adaptive Path Added 404 6 0

            Why are service designers making so many maps these days? Customer journey maps, empathy maps, experience maps and strategy roadmaps… We make maps to draw insight, catalyze ideas, to get on…

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            • Rhiannon Zivin // When UX Research Wasn't Enough // Service Experience Conference 2016


              from Adaptive Path Added 173 2 0

              This talk highlights the evolution of the research function at Grubhub, from the days of a small and scrappy startup to the public company you know today. When getting a business off the ground,…

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              • Yisel Maryse Ramos // Looking Within: Applying Service Design Internally // Service Experience Conference 2016


                from Adaptive Path Added 116 1 0

                You often hear that doctors make the worst patients; same applies to consulting firms. Starting an internal service design offering at Booz Allen Hamilton is the utmost exercise of service design.…

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                • Todd Wilkens // Sacrificing Service Design for the Greater Good // Service Experience Conference 2016


                  from Adaptive Path Added 169 0 0

                  Creating value is not something that designers do alone — it’s something that whole organizations do. Service Design only succeeds when the whole organization adopts its practices. But…

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                  • Jesse James Garrett and Peter Merholz // In Conversation // UX Week 16


                    from Adaptive Path Added 2,144 17 0

                    Join UX Week host Jesse James Garrett and Adaptive Path co-founder Peter Merholz for a freewheeling conversation about the issues and ideas driving the field of experience design today. Guided by…

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                    • Christina Wodtke // In Defense of Childish Things // UX Week 16


                      from Adaptive Path Added 738 10 0

                      “When I became a man I put away childish things, including the fear of childishness and the desire to be very grown up.” C. S Lewis When we become professionals in a modern world of…

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                      • Barron Scott Levkoff and Marty Caplan // SECRETS REVEALED! Midwayville - Live Adaptive UX Design // UX Week 16


                        from Adaptive Path Added 338 2 0

                        Mystic Midway will reveal the underlying design process and collaboration that we engaged at UX Week to create a gamelike story experience for the conference party. Thematic refinement, experience…

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                        • Jaime Levy // What the Hell is UX Strategy?! // UX Week 16


                          from Adaptive Path Added 4,769 43 0

                          User experience (UX) strategy lies at the intersection of UX design and business strategy. This talk delves into this crucial practice, which relies on empirical, lightweight tactics for pushing cross-functional…

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