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  1. Patrick Quattlebaum // Managing Director at Adaptive Path // Everything You Always Wanted to Know About SX


    from Adaptive Path Added 137 4 0

    "If you would ask ten people what service design is, you would end up with eleven different answers––at least." -Marc Stickdorn Service Design is a dynamic field being pulled…

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    • John Yesko // Sr. Director of Online Customer Experience at Walgreens // At the Corner of Digital and Retail


      from Adaptive Path Added 162 2 0

      Walgreens has been practicing its own brand of service design since 1901, but today looks very different from the traditional corner drugstore. The customer experience now includes refilling prescriptions…

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      • Chris Pacione // CEO at LUMA Institute // A Taxonomy of Innovation


        from Adaptive Path Added 697 5 0

        As service designers, you are probably familiar with several tools and techniques that you and your teams can employ in your work. Techniques like interviewing, service blueprint and brainstorming…

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        • Erik Flowers // Principal Service Experience Designer at Intuit // A Service Design Odyssey


          from Adaptive Path Added 399 3 0

          As Intuit's first bona fide service experience designer, I’m on an odyssey to build a service design practice from scratch. Before I could dive into the application of service design, I…

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          • Chelsea Mauldin // Executive Director at Public Policy Lab // Doing Right by the People


            from Adaptive Path Added 124 1 0

            Policymakers and nonprofit leaders are increasingly interested in working with designers to help create public policy and deliver social services. Meanwhile, at any given time, 15% of the American…

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            • Denise Jacobs // Principal & Creativity Evangelist at A Creative Dose // Keynote: The Creativity (R)Evolution


              from Adaptive Path Added 2,357 13 0

              We are incessantly, almost compulsively drawn to gatherings of intelligent, creative people. While we are looking to learn ways to change our professional and personal lives for the better, on a deeper…

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              • UX Week 2014 | Ryan Gantz | Designing for Media is Messy: A Feature, Not A Bug


                from Adaptive Path Added 1,025 18 1

                At Vox Media we try to create engaging digital experiences: lighthearted journalism, interactive, responsive longform pieces, elegant integrated advertising, beautiful videos, and fun community spaces.…

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                • Meara O'Reilly // Artist-in-residence at Exploratorium // Rhythm Necklaces


                  from Adaptive Path Added 258 4 0

                  Rhythm necklaces are circular representations of repeating or structural patterns. They've been applied in fields as varied as Crystallography, Radio Astronomy, Nuclear Physics, and Ethnomusicology.…

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                  • UX Week 2014 | David Cutler | The Architecture of Human Experience


                    from Adaptive Path Added 658 6 0

                    The built environment is the ultimate platform for human experience. No matter which social network we frequent or which software we use, we are all logging on from real, physical space – our…

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                    • UX Week 2014 | Andrew Mayfield | Five Short Stories from Five Years Designing for Designers


                      from Adaptive Path Added 342 10 1

                      In my 5 years as CEO and Product Manager at Optimal Workshop, we've built a product suite that helps researchers and designers make evidence-based decisions. I'll share a few tales that…

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                      • UX Week 2014 | Boon Sheridan | One Piece at a Time


                        from Adaptive Path Added 381 8 0

                        Whether you're drowning in data or struggling for insights the hardest thing can be getting a project out of the gate. (Not to mention getting to the middle of a project and having to reset plans…

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                        • UX Week 2014 | Andy Polaine | Designing Multichannel Services for Lives Beyond the Screen


                          from Adaptive Path Added 639 15 0

                          We instantly recognise the design quality of an iPhone or a Mercedes, but why are so many services such poor experiences, even though many of their parts are well-designed? Usually it is because the…

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                          Videos Adaptive Path

                          Here are all of the videos that Adaptive Path has uploaded to Vimeo. Appearances are videos that Adaptive Path has been credited in by others.

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