Presentation for our ground-breaking 24 hour global virtual conference, "Tomorrow's IT Service Future Today" otherwise known as #TFT12. See the full set of resulting videos in our #TFT12 album.
We're already planning #TFT13 - submit to speak at list.ly/2OV
Service Desk 2.0 is a vision of the future IT support. In this presentation you will hear why this is going to happen, what it is going to mean to the SD professional and how to prepare for it.
See Aale's TFT speaker Pinterest board: pinterest.com/servicedesk/aale-roos/