The Vimeo Blog

Blake Whitman
July 20, 2008 by Blake Whitman Alum

As some of you may have noticed, we had some down time for a while today. One of our providers, Amazon S3, had an outage which was affecting a large portion of our content. Videos from the last few days weren't playing, and images weren't showing up most of the time.

In order to minimize the problem we disabled uploads for a while. As of now, everything is back up and running smoothly and we are closely monitoring the situation.

This is a very rare event, and most of the time would not affect Vimeo so adversely, but we're currently migrating content between providers so much of it was only available at Amazon.

We apologize for the inconvenience this may have caused anyone, and we thank everyone for your patience. In order to appease the angry video Gods, we have ritually sacrificed a few of our finest goats. We are told by our sages that this should do the trick. So lets keep our fingers crossed.

24 Comments

Alan Duff

See now the guys here at vimeo know that open communication with the customer is a very important thing. Something many companies do not seem to know.

Thanks Blake.

Steven Wilke

my smugmug was down too for the same problem, i hope it gets fixed soon!

Matt Schwarz Alum

Weird, I always thought Amazon S3 would have system backups, especially due to the large number of companies that rely on their servers. Good to see everything back however.

Jan Becker Plus

Mmh, my just uploaded video vanished completely.
Well, I guess I just have to upload it again.

tom lew

Let's sacrafice some guys from busted tees too! jk jk haha

But yeah I noticed something was wrong but I knew you guys had it under control eventually. Glad to hear that everything is up and running proper. Good job!@

Jorge Larroya Plus

Gracias por mantenernos informados.

Saludos.


Thanks to keep us informed.

Greetings.

Ryan Mackfall PRO

i knew something was up but guessed it was a small technical hitch that wasn't your fault. Nice work guys!

promise smith

Yeah I was freaking out a bit, but figured hey- Vimeo's providing a great free service, no biggie if it goes down for a bit.

Appreciate what you guys do here

~p

Cantagalli

Thanks for the info. ;) I uploaded a video and it disappeared, i was freaking out about this wondering why you had erased my video.
No problem, i´ll wait some days to upload it again.

Gokcen Karan

Don't worry guys; Vimeo is the best video service....I was afraid lost my videos but now everything is OK...thanks for your support...

hiltmeyer

thanks for the info guys. now i could sleep well again;-)

alex harris

no one is perfect, not even amazon

Lyall Fvrphy

When will the sacrifice video be posted?

tom lew

that's what I'm wondering! haha

dalas verdugo Staff

We keep trying to film it and then when we go to play it back, the tape is mysteriously blank.

Derek Reynolds

What about screencast featuring howtos for programming and designing? Will these eventually be banned as well?

Not trying to be a rubble-rouser. Just Curious.

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