1. Understanding Service Asset and Configuration Management (SACM) is a challenge most businesses are facing. ITIL provides a definition: " ... a process that manages the service assets in order to support the other Service Management Processes. SACM's objective is to define and control the components of services and infrastructure and maintain accurate configuration information on the historical, planned and current state of the services infrastructure."- ITIL 2011 - Service Transition. This quote may leave you wondering how exactly you should manage service assets. In this webcast, Sean will dive into those "hows", including - how processes can be defined to manage this information, how transitions in the lifecycle of your services and their components affect SACM, how the HP IT Performance Suite can automate and simplify data collection and state maintenance, and how a real world company has been successful at SACM.

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ITIL

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