1. A console log is one of the diagnostic items that help Customer Care resolve PureCloud support cases. This video shows you how to get a console log for PureCloud running on Chrome on Mac and Windows.

    # vimeo.com/315300195 Uploaded 1,031 Plays 0 Comments
  2. A console log is one of the diagnostic items that help Customer Care resolve PureCloud support cases. This video shows you how to get a console log with the PureCloud desktop app.

    Note: If you can reproduce your issue with PureCloud running in the Chrome browser, Genesys recommends using this method:
    vimeo.com/315300195

    # vimeo.com/321646706 Uploaded 280 Plays 0 Comments
  3. A network log is one of the diagnostic items that help Customer Care resolve PureCloud support cases. This video shows you how to get a network log with PureCloud running on Chrome.

    # vimeo.com/332736110 Uploaded 59 Plays 0 Comments
  4. This video demonstrates how to find the conversation ID for a PureCloud interaction, whether the interaction is current or in the past.

    # vimeo.com/299428647 Uploaded 818 Plays 0 Comments
  5. How to activate your PureCloud features.

    # vimeo.com/327934131 Uploaded 80 Plays 0 Comments

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