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A console log is one of the diagnostic items that help Customer Care resolve PureCloud support cases. This video shows you how to get a console log with PureCloud running in Firefox.
Note: If you can reproduce your issue with PureCloud running in the Chrome browser, Genesys recommends using this method:
Genesys PureCloud Videos
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Heads up: the shoutbox will be retiring soon. It’s tired of working, and can’t wait to relax. You can still send a message to the channel owner, though!
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