1. Wrap up on Pink11 from ITSM Weekly hosts from the US and UK!

    # vimeo.com/20417502 Uploaded


    What happens when an Analyst, a ITSM Guru and a Service Desk Monkey chat.....well, when they feel like it.....

    Your Hosts: Patrick Bolger, Stephen Mann, James Finister, Chris Matchett, Neil Thomas (Twitter #ITSMWPROW)

    HOSTS Episode 5: James Finister, Patrick Bolger, Neil Thomas and Stephen Man

    Download from iTunes

    Download MP3

    Episode #5:

    Where’s @jimbofin


    · News
    · 2011 – What does it hold
    · The Current Economic Climate (the video is worth watching)
    · ITSM Trends
    · Analyst predictions
    · What’s Hot in ITSM
    o Mobile Apps
    o Social Media
    o Sustainability
    o IT Business integration
    o The Cloud
    · ITSM Shows
    Service-now.com Winter Release (not yet published)

    LANDesk Service Management Version 7.4 Release – Are they playing catch up?

    What do customers want to see on a dashboard?

    Lining our ducks up

    Do you get calls from customers to discuss your metrics?

    LANDesk acquisition – Avocent – Emerson – Thoma Bravo

    Customer satisfaction surveys

    First call resolution is complex

    What do you want when you call the helpdesk?

    Stephen’s tweets about TalkTalk

    Shows & Conferences in early 2011

    February – Las Vegas - Pink Elephant 2011 Conference

    · Jimbofin’s session on ISO 38500
    · Jimbofin a joint session with Rob England on CMDB
    · IT Skeptic – The CMDB and the 5% club
    · Chris Dancy’s pre-conference session on Social Media
    · Chris Dancy session “In the year 2525, if ITSM is still alive”

    Glen O Donnell presentation on BrightTalk “Kill the CMDB, but long live its promise”

    Carlos Casanova

    The CMDB Imperative

    March – Las Vegas - HDI 2011 Conference

    · Patrick’s session “The ITSM Journey – Chaos to Value”
    April – London – The Service Desk and IT Support show

    · SDITS show organisers
    · Analyst group Ovum to Headline
    · Panels & discussions - Day 1
    · Panels & discussions – Day 2
    · Seminars – Day 1
    · Seminars – Day 2
    SDI – Social Media, will be a big theme this year

    ITIL v2 - Planning to implement ITSM

    Analysts predict 5% rise in IT spending for 2011

    No more of the “old stories” for IT investment

    Hunger gets the better of Jimbofin

    Will 2011 be the year that IT starts pushing back? ISO 38500

    Sustainability - Is it about the money, or about doing the right thing?

    Future ITSMWP ROW Topics

    · If it cost us more to be green, would we do it?
    · Impact of the cloud on ITSM

    IDC predicts Mobile apps downloads to grow from 10.9 Bn in 2010 to 76.9 Bn by 2014

    Apple Mac store sees 1 Million downloads within 24 hours

    Martini – Any time, any place, anywhere

    Chris Dancy on Social Objects

    · Foursquare
    · RFID Tags
    · Stephen Mann - Predications & thoughts for 2011
    · Automation
    · The importance of the Service Desk
    · ITSM Metrics
    · Managing non-corporate assets
    · CSI
    · Will we do ITIL v2 or v3?
    · Are we the UK or ROW podcast?
    · 2010 Hornbill User Group
    Next ITSMWP ROW Podcast – Feb 2011

    # vimeo.com/19126633 Uploaded
  3. Show Notes:

    Episode #4:

    * Kaimar Karu LinkedIn
    * ServiceSphere Acquired by Pink Elephant
    * David Ratcliffe
    * Troy DuMoulin
    * Ken Turbitt tweet
    * Pink Plans for ServiceSphere – From the horse’s mouth
    * Pink Perspective Asia
    * itSMF Estonia
    * Where is Estonia?
    * Snow in Kilkenny, Ireland
    * Snow tyres a legal requirement in Estonia
    * Tyre hotels
    * Snowplough for pavements
    * Software prevents UK trains from running in icy conditions
    * Good Samaritans help drivers trapped by snow
    * If cars were run by software
    * itSMF Estonia Conference 2010 Presentations (hope your Estonian is good)
    * Languages of the European Union
    * “Cheers” in Estonian
    * How do you manage a multi-lingual service desk?
    * OBASHI
    * APMG Foundation Certificate for OBASHI
    * SSADM – Structured Systems Analysis and Design Method
    * Cloud kills ITIL (A pragmatic view from the IT Skeptic)
    * Sagepay outage
    * Herzberg principle
    * Worst airlines for losing luggage
    * Mr Bean
    * Mr Benn
    * Naked Mr Bean
    * John Seddon – Freedom from command and control
    * Amazon – Bill Price – The best service is no service
    * Little Britain - Computer says NO!
    * BMC & Cisco in Fluffy IT Chase – The Cloud
    * Good examples of Cloud – We need say no more
    * ServiceSphere webinars
    * Kindle on different devices
    * Will Cloud kill the internal data centre?
    * Gartner Global IT Council for Cloud Services
    * Don’t touch my business application
    * Stephen Mann – Where’s yer Mann
    * Ovum - Technology Evaluation Comparison Report
    * Chris Matchett – on Foursquare
    * You know when you’ve been Tango’d
    * Next ITSMWP ROW Podcast - Jan 2011

    # vimeo.com/18024611 Uploaded
  4. SHOW NOTES with LINKS HERE: servicesphere.com/blog/2010/12/9/itsmwp-rest-of-the-world-edition-episode-35.html

    Episode #3.5:

    The Last Record Podcast OUT v3
    James Finister
    25 Years of Windows
    Apple MAC Lisa
    itSMF UK Presentation ISO 38500
    Rob England’s Computer Weekly Blog Awards
    Derren Brown
    Ian Clayton
    It’s the Service Desk, Bottom Line
    ITIL 20 years ago
    Digital Intuition
    IT is a Ground Hog Day Profession
    itSMF UK Pictures
    Stephen Mann
    Chris Matchett
    Patrick Bolger
    Pink Elephant 2011
    Ivanka Menken
    Riitta Raesma
    TCS (Jame’s Company)
    Social Responsibility
    ISO26000 : 2010 The Social Responsibility ISO
    ISO 38500
    Ivor MacFafarlane
    EGO or Altruism Camp
    ITSM is a lesson in humility
    FakeITIL on Twitter
    Robert Stroud of CA
    ITIL Updates to v3 (PDF Download)
    You can’t SELL ITSM, but you can sell ITIL (training, consulting, etc)
    The Future of ITSM
    The IT Service Management Software Magic Quadrant
    Gartner Social Media Magic Quadrant
    Twitter Manifesto
    Do the analyst at Gartner have the skill to actually CREATE a magic quadrant
    Hornbill Software
    James Finister’s 1st US Podcast Appearance
    James Finister’s 2nd US Podcast Appearance
    Stephen Mann (The World Needs More Stephen Mann’s)
    Stephen Mann The English Version of Chris Dancy with Class
    Rob England “The IT Skeptic”
    The ITSM Community Blog
    The IT Skeptic was the ORIGINAL ITSM Social Community
    Staff and Line Software
    King Making is creating the ITSM Community
    OGC no longer exist
    Service Minded People Working Together
    Pink Elephant Alternative Speakers 2011
    Pink Elephant 2011 Brochure (PDF download)
    Richard Pharro of APMG
    Howard Kendell of SDI
    David Cannon
    Sharon Taylor of the Aspect Group Inc.
    Hope for Humanity
    The Tools are as mature as they need to be
    Rhett Glauser
    Matthew French
    Innovation in ITSM / IT Service Management
    The tools sets today, OUTSTRIP the organizational ambitions of the largest enterprises!
    Why Mobile beats Web
    Internal positioning systems
    Social ObjectsDon Sedon (Call Center Guy)
    Why did the “CENTRALIZE” Help Desk Come Into Existence
    James Finister’s Dogs
    Facebook is the new LinkedIn
    The secret to great relationships
    “Until we can explain to our spouses what we as ITSM professionals do for a living, we are doomed”
    Linda King of G2G3
    Let’s talk process
    RACI diagrams
    Maslow’s KPI order of things
    PRAY with your FEET
    Can you make ITSM more like Apple
    Enough with the GROUP HUG in IT
    Daisy Song (HAL 9000)

    # vimeo.com/17262339 Uploaded
  5. # vimeo.com/16859693 Uploaded

ITSM Rest of the World Edition


Browse This Channel

Shout Box

Heads up: the shoutbox will be retiring soon. It’s tired of working, and can’t wait to relax. You can still send a message to the channel owner, though!

Channels are a simple, beautiful way to showcase and watch videos. Browse more Channels.