1. Show Notes:

    # vimeo.com/25872811 Uploaded
  2. Show Notes:

    The ITSMAP crew (Karen, Breed, Tristan and Simone) broadcast live from the itSMF New Zealand 7th Annual Conference.

    Breed pretends to be Andrew (who had to fly home) and thought the conference was warm and friendly.

    Tristan – President itSMF NZ - is overwhelmed by the success of the conference. It doubled in delegate numbers since 2010 – small but perfectly formed.

    The departure lounge concept is a great success.

    Clever People Doing Clever Things was the theme of the conference and it certainly lived up to it.

    Brett Roberts –Results Orientated Work Environment (ROWE) presentation was a big hit.

    Rob England – the IT Skeptic – awarded the inaugural Service Management Champion award. Rob reckons the conference had a real buzz and compares this conference with those on his recent conference tour.

    The conference MC – Coach - finds new way of saying itSMFNZ but it was a good thing it wasn’t itSMFUK!

    The conference content supported the fact that Service Management is more than just ITIL – it includes people, talent management, corporate social responsibility, communication etc.

    Guests talk about their conference experiences:
    Ivan Mason says his conference highlight was taking his shirt off on the stage! His biggest takeaway is that we are on a learning journey.
    Lisa Gibson has had a great 2nd conference with lots of relevant content and the chance to share knowledge and experiences.
    Mike Purcell reflects on where the NZ conference has come since its inception and why he is collaring Breed for her take on Talent Management.

    Simone and Mike discuss the Service Catalogue workshop and the definition of service.

    NZ conference 2012 is back in Wellington – so be there.

    # vimeo.com/25027897 Uploaded
  3. Show Notes:

    Ninja's have feelings too
    What happens when the bottom of the world chat about IT Service Management.

    HOSTS Episode 3: Karen Ferris, Simone Moore, Andrew Friar, Tristan Boot

    Episode 4 Topics:

    Andrew wonders what people are doing ITIL to!
    Sony still struggling to move on past being a booby of the month.
    Tristan is looking forward to the business service catalogue workshop on the first morning of the NZ conference.
    Simone involved with the review of itSMF publication on tool selection.
    Karen presenting at Green IT Week 2011 on 3 June, CitySwitch on 17 June and delivering a Thought Rock webinar on 15 June
    Qualifications and Credentials - Special Guest – Peter Doherty
    Peter is the ITIL Ninja.
    Peter presenting on the “Art of War and the ITIL Ninja” at the NZ Conference.
    The Ninja is the Board Member for itSMFA with the portfolio of Qualifications and Certifications.
    Expert is someone who has made all the mistakes that can be possible made. This does go anywhere near the definition of ITIL V3 Expert!
    priSM (Professional Recognition for IT Service Management) demonstrates your ongoing education and practical application in service management. Qualifications versus credentials.
    CIO says “priSM – this is what I want”
    The priSM-like credentials are not new for industries like accounting, legal, engineering etc. so ITSM (a young industry) needs to learn from those experiences.
    Special Interest Groups (SIGs) - a great network for coaching and mentoring and a source of collaboration and learning.
    Check out itSMF AU and NZ for upcoming SIGs and LIGs.
    The team let loose on V3 Certifications! Confusing, cumbersome and costly? Peter’s description – “terrible!”

    Booby(s) of the Month:

    NZ Inland Revenue Department canned a $21 million IT project and no one is taking the blame.
    Australian Tax Office bungle makes computer font too small.

    Suggestions for guests and podcast content to info@macanta.com.au

    Your Hosts:

    Karen Ferris karen.ferris@macanta.com.au

    Simone Moore simone@hdaa.com.au

    Andrew Friar andrew@enduranceit.com.au

    Tristan Boot tristan.boot@gmail.com

    # vimeo.com/24544713 Uploaded

    Publish This!
    What happens when the bottom of the world chat about IT Service Management.

    HOSTS Episode 3: Karen Ferris, Simone Moore, Andrew Friar, Tristan Boot

    Episode 3 Topics:

    ITSMAP #3 Show Notes

    Tristan’s move to the City of Sails and coming to terms with new ITSM challenges.

    Andrew facing client challenges and thinking about storage as a commodity.

    Simone run off her feet with training and prepping for NZ Conference in June.

    Karen makes a link between ITSM and Angry Birds as well as ITSM and the Royal Wedding.

    Special Guest – Kirstie Magowan – Chief Editor itSMF Publications.

    Journalism and ITSM (ITIL stuff!) come crashing together and result in Kirstie becoming itSMF Chief Editor in 2009.

    At Your Service to be published every second month. April edition out.

    Call for articles. Goal for it to be monthly.

    Tristan didn’t get his article “The Link Between ITSM and Pole Dancing” published!

    Whitepaper competition 2011 now on. Past entries can be read here.

    itSMF Publications goal is to provide thought leadership and to benefit contributors and the membership.

    Call for authors for itSMF publications or ideas for books. Competitive royalty rates for authors and financial benefits to the local chapter.

    Support available for authors from itSMF – hand holding for new and budding authors. Books can be written by teams. If you have a book in your head email Kirstie at Kirstie.Magowan@itsmfi.org and she will work with you to put together a submission for consideration.

    Greening Service Management book out soon.

    Book on tool selection and acquisition going out for critical review soon and volunteers sought for reviewers. Contact Kirstie.

    itSMF Publications is not an English language publisher but a truly international language publisher. Call for translators.

    ITIL Update. Is the Service Strategy book going to be translated into English??? Details of the update here. May see the books out in 3rd quarter 2011. itSMFA webinar on publications on 4th May 2011.

    The future of itSMF Publications.

    Andrew’s book idea “How not to Die doing Service Management” or

    “Great IT Disasters of the 21st Century”.

    Kirstie’s KPI is a book a month!

    Register for itSMF NZ Conference NOW. Live podcast planned.

    Booby(s) of the Month:

    Playstation – Personal details of up to 77 million people may have been stolen.

    More banking system problems for NAB – millions waiting for their pay.

    # vimeo.com/23157874 Uploaded
  5. What happens when the bottom of the world chat about IT Service Management.

    HOSTS Episode 2: Karen Ferris, Simone Moore, Andrew Friar, Tristan Boot

    Episode 2 Topics:

    Apparently we sound smooth and know what we are talking about! Who would have thought?

    Simone - HDAA community project in regional schools increasing the understanding of the reality of an IT career
    Andrew - Heckled at itSMF NSW Q1 seminar and is reading IT Governance book
    Interested in the future of IT such as the BYO policy at Suncorp.
    Tristan – post earthquake recovery and on the move to Auckland.
    itSMF Conference arrangements in progress for New Zealand – expecting BIG things.
    Karen – attended itSMF Publications Workshop in Amsterdam – ITIL update brief - call for involvement in publications – 2011 white paper competition open

    Social Media – Special Guest – Carol Skyring
    Carol’s eCollboration journey
    The state of social media in Australia – Nielson report
    Australian companies concerned but jumping on board without a strategy or policy
    Stop-think- before you Tweet!
    Management of risk – Chrysler employee fired over Tweet
    Service Desk support via Twitter & Digital mentoring at Deloitte
    The next big thing – enterprise “YouTube” tools for video collaboration
    Social media impact – students expelled and Zimbabwe man arrested
    Nothing is private on the internet
    Real-life twitter
    Tapping collective intelligence
    Twitter – social or communication network - a one or two way street
    Carol’s recommendation for collaboration – WIKI

    BOOBY of the month: CBA – Free money & Jetstar flight to nowhere - see, they do come in pairs!

    We welcome your suggestions for future guests and podcast content - let us know here

    # vimeo.com/21921361 Uploaded

ITSM Weekly The Podcast Antipodean


Browse This Channel

Shout Box

Heads up: the shoutbox will be retiring soon. It’s tired of working, and can’t wait to relax. You can still send a message to the channel owner, though!

Channels are a simple, beautiful way to showcase and watch videos. Browse more Channels.