2015 ACE Summit | Breakout Sessions

Moderator: Lisa Ponssa, Executive Vice President, Healthcare Business Media

Presenters: Sheila F. Cahnman AIA, ACHA, LEED AP, Founding Principal, JumpGarden Consulting LLC
and Tammy Thompson, NCARB, EDAC, CLC, President, Institute for Patient-Centered Design

The 2012 HealthLeaders Media Patient Experience Survey reported that nearly 84% of top-level US healthcare executives said that patient experience is among their top three priorities, and 24% said it is their top priority. In this session, presenters will explore whether we can build a case that the physical environment can improve the quality of experience for patients and family.

Learn what aspects of the built environment were proven to enhance the patient and family experience through post occupancy studies, including what decisions gave the best value for money spent. Recent studies will be discussed and presenters will outline five key elements identified by research organizations that directly improve patient experience, including improved staff responsiveness and more efficient rounding. Other studies have shown that though clinical care was almost identical, it is perceived superior in a new facility. Find out why it’s not just about what patients think but how they think and how to design to meet their unconscious and conscious needs. Presenters will also describe how incorporating patient feedback and thoroughly understanding the needs of the patient can be instrumental to the design and construction of inpatient and outpatient settings.

Learning Objectives:

1. Define the five proven elements for enhancing patient satisfaction.

2. Outline current research on how the physical environment affects the patient experience.

3. Identify common obstacles for patients and families that are inadvertently created in the design process.

4. Analyze methods for addressing the needs of patients through the use of the 10 Guiding Principles of Patient-Centered Design.

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2015 ACE Summit | Breakout Sessions

IDN / ACE Summit & Reverse Expo PRO

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