In this presentation and workshop, we look at why these companies are so successful in building lasting customer partnerships and what your business can do to create customer experiences that save costs, deliver results and make the most out of the social media explosion.
A presentation that looks into how business can reinvent its products, systems and processes to successfully transition to a new world of social technology and social media.
Social Reinvention looks at both international and South African business and how social technology disrupts B2C, B2B and Employee communications, business processes like CRM, Recruitment and Training, geographic targeting and business networking.
Consumer 2.0 is a presentation that introduces you to the new consumer and dives into the nature, drive and expectations they have. Understand how to identify the influencers and networkers in your market and develop a business strategy to adapt to the new rules that your consumer lives by.
Consumer 2.0 is your guide to knowing how to effectively define and communicate to your target audience in the digital age that we find ourselves.
A new generation of young staff and clients have different expectations of work, management, how they will buy from you, and even how they communicate. The old idea of shouting your message – or he has the deepest pockets wins – has changed. What people want now is a way to engage with you. As customers they want websites that allow interaction – they want you to listen to them, not just shout messages at them. As staff, they use their computers (and mobile phones and Blackberries) not just for work, but as integral ways of managing their lives – and even as tools to help them take a break and refocus.